Privacy Policy

Company Information

• Company Name: ExGold Ltd
• Company Number: 16554851
• Trading Address: 7 Broadwalk Lane, London, NW11 8HD
• Email: info@exgold.co.uk
• Phone: 020 3869 9999

Information We Collect

• Identity Information: Name, date of birth, identification documents, and proof of address.
• Contact Information: Email address, phone number, billing address, and shipping details.
• Financial Information: Payment details and transaction records.
• Technical Information: IP address, browser type, cookies, and device information.
• Order Information: Purchase history, preferences, and customer support records.

How We Use Your Information

• To process and deliver your orders securely.
• To comply with legal and regulatory obligations, including AML and KYC requirements.
• To communicate regarding orders, accounts, and customer support.
• To improve our website, services, and customer experience.
• To send marketing communications where consent has been provided.

Data Protection & Security

• We implement appropriate technical and organisational security measures to protect your personal information.
• Your data is protected against unauthorised access, disclosure, alteration, or destruction.
• Sensitive payment information is processed securely and handled according to applicable standards.

Your Rights

• Request access to your personal data.
• Request correction or deletion of inaccurate information.
• Object to or restrict certain types of data processing.
• Withdraw consent for marketing communications at any time.
• Request a copy of the personal information we hold about you.

Cookies

• Our website may use cookies and similar technologies to improve browsing functionality.
• Cookies may help us analyse website traffic and enhance user experience.
• You can disable cookies through your browser settings.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us: